Delivery & Returns

Returns Policy

At TheDeeno, we want you to be completely satisfied with your purchase. If you are not, we offer a convenient return process. Please review the following guidelines for returns:

Eligibility for Returns

  • Return Window: You can return items within 21 days of receiving your order.
  • Condition of Items:
    • Items must be in their original condition, unworn, unwashed, and with tags attached.
    • Items with visible signs of wear, damage, or alterations will not be accepted.
    • Non-returnable items: Accessories (such as jewelry, caps, bags), bodysuits, socks, and undergarments due to hygiene concerns.

Return Process

  1. Contact Us: To initiate a return, email us at info@thedeeno.com or call 077-2623865.
  2. Return Shipping: Customers are responsible for return shipping fees unless the item is defective or incorrect.
    • You can return your item in person at our store:
      Deeno, 393/09 Negombo Plaza, Main Street, Negombo, Sri Lanka.
  3. Refund Method: Once we receive and inspect the returned item, a refund will be issued as store credit (excluding shipping fees).
  4. Processing Time: Please allow up to 7 business days for your return to be processed.

Exchanges

  • We currently do not offer direct exchanges. If you need a different size or color, please return the original item and place a new order.

Damaged/Incorrect Items

  • If you received a damaged or incorrect item, please contact us within 48 hours of receiving your order, and we will arrange for a replacement or refund at no extra cost.

Delivery Policy

We are committed to delivering your order swiftly and efficiently. Below are our delivery guidelines:

Domestic Shipping (Within Sri Lanka)

  • Standard Delivery: 2-4 business days.
  • Express Delivery: 1-2 business days (additional charges apply).
  • Shipping Charges:
    • standard shipping for orders over Rs. 5,000.
    • For orders below Rs. 5,000, a flat rate of Rs. 300 will be applied.

International Shipping

  • We ship worldwide! Delivery times and charges vary based on the destination.
  • Delivery Time: 7-14 business days.
  • Shipping Charges: Calculated at checkout based on the shipping address.

Order Processing

  • Orders are processed within 1-2 business days, excluding weekends and public holidays.
  • You will receive a confirmation email with tracking information once your order has been shipped.

Delivery Issues

  • If your package is delayed, lost, or damaged during shipping, please contact us at info@thedeeno.com for assistance.