Introduction
At TheDeeno (“we,” “us,” or “our”), your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our website and services.
By using our website or services, you consent to the data practices described in this policy.
1. Information We Collect
a. Personal Information
We collect personal information when you:
- Create an account: Name, email, password, and contact details.
- Place an order: Shipping and billing addresses, payment details, and order history.
- Subscribe to our newsletter: Email address.
- Contact customer service: Contact details and communication history.
b. Non-Personal Information
We automatically collect certain non-personal information when you use our website, such as:
- IP address, browser type, and device type.
- Website usage data, including pages viewed and time spent on the site.
2. How We Use Your Information
We use your personal information for the following purposes:
- Order processing: To process and deliver your orders.
- Customer support: To respond to your queries and manage returns or exchanges.
- Marketing: To send promotional emails and offers (you can opt out at any time).
- Site improvements: To analyze website usage and improve user experience.
- Security: To prevent fraud and protect our website and customers.
3. Sharing Your Information
We may share your personal information in the following circumstances:
- Service Providers: We use trusted third-party services (e.g., payment processors, delivery services) to perform functions on our behalf.
- Legal Compliance: We may disclose your information when required by law.
- Business Transfers: In the event of a merger or sale, your information may be transferred as part of the transaction.
We do not sell or rent your personal information to third parties.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
- Improve the functionality of our website.
- Personalize your shopping experience.
- Analyze website traffic and usage patterns.
You can modify your browser settings to refuse cookies, but doing so may limit certain functionalities on our site.
5. Data Security
We take the security of your personal data seriously. We use various technical and organizational measures to safeguard your information. However, no system is completely secure, and we cannot guarantee absolute protection.
6. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: You can request access to the personal data we hold about you.
- Correction: You can request corrections to any inaccurate information.
- Deletion: You can request that we delete your personal data, subject to legal obligations.
- Marketing Opt-out: You can unsubscribe from marketing communications at any time.
To exercise these rights, contact us at info@thedeeno.com.
7. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
8. Children’s Privacy
Our website is not intended for children under 13 years of age, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any changes will be posted on this page, and the updated date will be indicated at the top of the policy.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Email: info@thedeeno.com
Address:
TheDeeno
393/09 Negombo Plaza, Main Street, Negombo, Sri Lanka
Phone: 077-2623865